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RELATIONSHIP BETWEEN ATTRIBUTE AND OVERALL CUSTOMER SATISFACTION: A CASE STUDY OF ONLINE BANKING SERVICES

PDF članka
1-relationship_between attribute and overall customer satisf.pdf (145.99 KB)
Autor članka
Sanja Raspor Janković
Maja Gligora Marković
Alma Brnad
Volume
Volume 2 no. 1
Bureau Veritas